What data do I actually need to send?
It depends on the package, but it's almost always something you can export directly from your platform — an order history export, a payout/income report, an ads report, or a listing export. Every package's detail page lists the specific business questions it answers so you can tell at a glance whether you have what's needed. If you're not sure, send us what you have and we'll tell you what's missing before any work starts.
Is my data safe? Do you keep it?
We only use your data to build the analysis you asked for. We don't sell it, share it with third parties, or use it to build products for anyone else. For done-for-you engagements, we keep the raw export only as long as needed to deliver and support the result, then delete it — see the full breakdown on our Privacy & Data Handling page.
What's the difference between a Template and Done-for-you (DFY)?
A Template is self-serve: you buy it, export your own data, and run it yourself following the included instructions. Done-for-you is the same underlying analysis, but we run it on your export and deliver the finished output. DFY costs more because you're paying us to handle the export-and-clean step, which is usually the hardest part.
How long does delivery take?
Entry-tier packages need the least data and ship fastest. Core and Premium packages, and most done-for-you engagements, take longer since they involve more data and more back-and-forth on scoping. We'll give you a specific timeline before any engagement starts, not a generic promise.
What if the analysis doesn't find anything useful?
For the free Profit Ops audit specifically: if we don't surface anything worth acting on from your data, there's no charge and no obligation to buy anything further. For paid engagements, we scope the deliverable with you upfront so there are no surprises about what you're getting.
Do you offer refunds?
Self-serve templates are digital products, so once delivered they're generally non-refundable — but if a template genuinely doesn't match its description, tell us and we'll make it right. Done-for-you engagements are scoped before we start, so cancellations before work begins are refunded in full.
What format do I actually receive?
Every package is delivered as a Google Sheets workbook — shared straight to your Google account, so there's nothing to install and nothing to keep in sync. What differs is what's inside: a dashboard, a scorecard, a ranked action list. Each package's detail page spells that out under "Delivered as." If you'd rather have a live Looker Studio (Data Studio) dashboard built on top of the same data, we offer that as an add-on — just ask.
I'm not sure which package I need — what do I do?
Start with the free Profit Ops audit if margin is your biggest question mark — send an export and we'll show you three loss-making SKUs from your own data at no charge. Otherwise, tell us the question you can't answer from your own reports and we'll point you at the right package.
Do you offer anything ongoing, or is it all one-time?
Most packages are one-time, but Buyer Intelligence, Channel Mix, and SKU Rationalization are also available as a monthly retainer for businesses that want these numbers refreshed on a recurring basis rather than re-derived from scratch every month. See the Pricing page for details.