What data do I actually need to send?
It depends on the package, but it's almost always something you can export directly from your platform: an order history export, a payout/income report, an ads report, or a listing export. Every package's detail page lists the specific business questions it answers so you can tell at a glance whether you have what's needed. If you're not sure, send us what you have and we'll tell you what's missing before any work starts.
Is my data safe? Do you keep it?
We only use your data to build the analysis you asked for. We don't sell it, share it with third parties, or use it to build products for anyone else. For done-for-you engagements, we keep the raw export only as long as needed to deliver and support the result, then delete it. See the full breakdown on our Privacy & Data Handling page.
What's the difference between a Template and Done-for-you (DFY)?
A Template is self-serve: you buy it, we send you the template, then you export your own data and run it yourself following the included instructions. Done-for-you is the same underlying analysis, but we run it on your export and deliver the finished output. DFY costs more because you're paying us to handle the export, the clean-up, and the data accuracy checks. That's usually the hardest part.
Do you offer refunds?
Self-serve templates are digital products, so once delivered they're generally non-refundable, but if a template genuinely doesn't match its description, tell us and we'll make it right. Done-for-you engagements are scoped before we start, so cancellations before work begins are refunded in full.
What format do I actually receive?
Every package is delivered as a Google Sheets workbook: shared straight to your Google account, so there's nothing to install and nothing to keep in sync. What differs is what's inside: a dashboard, a scorecard, a ranked action list. Each package's detail page spells that out under "Delivered as." A 3- or 6-month done-for-you term is delivered once a month (3 or 6 refreshes over the term, not a single deliverable spread across it), and each month also comes with a findings deck at no extra charge: the numbers written up as slides you can take straight into a meeting, rather than a spreadsheet you'd have to present from. Buying a template or a one-off engagement instead? You can still add a findings deck or a live Looker Studio (Data Studio) dashboard to any package. See Add-ons on the Pricing page for current rates.
I'm not sure which package I need. What do I do?
Start with the free Profit Ops audit if margin is your biggest question mark: send an export and we'll show you three loss-making SKUs from your own data at no charge. Otherwise, tell us the question you can't answer from your own reports and we'll point you at the right package.
Do you offer anything ongoing, or is it all one-time?
Both. Any package can be taken as a one-off, or on a 3- or 6-month done-for-you term where we refresh the same analysis every month on your latest data. The term option suits businesses that want to read current numbers rather than re-derive them from scratch each time. See the Pricing page for details.