Core6 analyses included

Customer Experience & Retention Ops Package

Want to know what's really driving your bad reviews?

Connects service quality to revenue — chat response times, rating drivers, complaint themes, return reasons — and links them to repeat purchase behavior.

Delivered as: Google Sheets workbook — themes tab with verbatim review quotes as evidence, plus a 3-item fix list

Business questions it answers

What drives my 1–2 star reviews?
Does slow chat response cost me sales?
Which products generate disproportionate complaints?
Do well-served buyers actually return?

What you gain

Higher ratings, protected search ranking, and a service fix list ordered by revenue impact.

What you'll know

The top complaint themes by volume and cost, the response-time threshold where conversion drops, and the repeat-rate difference between good and bad experiences.

Analyses included

Rating Driver Analysis

Review Theme Mining

Chat Response SLA vs Conversion

Return Reason Taxonomy

Repeat Rate by Experience

Complaint Cost Ranking

Data you'll need

Check you can export these before you buy. Not sure? Send us what you have and we'll tell you what's missing before any work starts.

Chat logs or response-time metrics
Product ratings and review text
Return and refund reason codes
Order history, to link service quality to repeat rate

Works well for

E-commerceServicesFood & beverageSubscription boxes